Knowledgebase


How can I connect to my VPS?

If you are using Windows, you can use PuTTY software to connect to your VPS by SSH protocol.

If you are using Mac OS, you can use your terminal emulator and use the command: ssh root@[YOURIP]

If you are using Linux or BSD, you already know.

Your default username is root.

Can you install ____ software for me?

Unfortunately, no. Our service is strictly self-managed. We provide fast and stable service at an affordable price and this unfortunately requires the support not being included.

Should you require management, we suggest hiring a system admin. You can find good deals here: http://www.webhostingtalk.com/forumdisplay.php?f=139

Do your offer Windows?

We do not provide Windows OS and cannot allow self-installations of Windows either. Our sister company, winity.io provides Windows Server 2012 VPS at very affordable prices.

My VPS's status shows as Terminated/Cancelled. Is my data gone?

If you have submitted a cancellation request or failed to pay on time, your VPS may have been deleted.

I have cPanel. Why can't I login via SSH or WHM?

This is most likely cPHulk at work, which works to protect your cPanel installation from being accessed by malicious individuals. For example, if the attacker tries to brute force your root password, cpHulk will disable login for the root account and you won't be able to login to your WHM or SSH, even if you input the correct password.

Full documentation can be found here: https://documentation.cpanel.net/display/ALD/cPHulk+Brute+Force+Protection

To solve this, just reboot your VPS, and then login via the root user on SSH and run this command to disable cpHulk: /usr/local/cpanel/bin/cphulk_pam_ctl --disable

We suggest you to install CSF (http://www.configserver.com/cp/csf.html - a much better firewall with brute force protection).

To install CSF, please refer to http://download.configserver.com/csf/install.txt or open a ticket and we'll install and configure it for you for a $5 admin fee.