If you are using Windows, you can use PuTTY software to connect to your VPS by SSH protocol.
If you are using Mac OS, you can use your terminal emulator and use the command: ssh root@[YOURIP]
If you are using Linux or BSD, you already know.
Your default username is root.
Unfortunately, no. Our service is strictly self-managed. We provide fast and stable service at an affordable price and this unfortunately requires the support not being included.
Should you require management, we suggest hiring a system admin. You can find good deals here: http://www.webhostingtalk.com/forumdisplay.php?f=139
We do not provide Windows OS and cannot allow self-installations of Windows either. Our sister company, winity.io provides Windows Server 2012 VPS at very affordable prices.
If you have submitted a cancellation request or failed to pay on time, your VPS may have been deleted.
This is most likely cPHulk at work, which works to protect your cPanel installation from being accessed by malicious individuals. For example, if the attacker tries to brute force your root password, cpHulk will disable login for the root account and you won't be able to login to your WHM or SSH, even if you input the correct password.
Full documentation can be found here: https://documentation.cpanel.net/display/ALD/cPHulk+Brute+Force+Protection
To solve this, just reboot your VPS, and then login via the root user on SSH and run this command to disable cpHulk: /usr/local/cpanel/bin/cphulk_pam_ctl --disable
We suggest you to install CSF (http://www.configserver.com/cp/csf.html - a much better firewall with brute force protection).
To install CSF, please refer to http://download.configserver.com/csf/install.txt or open a ticket and we'll install and configure it for you for a $5 admin fee.